stars777 Privacy Policy
This page describes what we collect when you use stars777 and how we keep that data protected. We operate an online gaming and sportsbook platform available where local law permits, and we take your privacy as seriously as we take your account security. Every piece of information you share with us—from your name and email to your payment details—is handled according to this policy and the laws that apply in your jurisdiction.
We believe transparency helps you make informed choices about your account. This policy covers what data we collect, why we need it, who has access to it, how long we hold it, and what rights you have over your information. If anything here is unclear, our support team is available 24/7 via live chat, email, or phone in Indonesian and English to answer your questions.
How we collect and use your data
When you open a stars777 account, we ask for basic information: your full name, date of birth, email address, and phone number. We also collect your residential address because we need to confirm your jurisdiction before you can use our platform. This isn't optional—gaming operators in every country are required to know who their users are. We use this information to keep your account secure, process your deposits and withdrawals, and comply with local regulations.
When you deposit funds via DANA, e-wallet, mobile banking, or a bank transfer, we receive confirmation from your payment provider that the transaction succeeded. We don't store your card number or wallet password—those stay with your bank or e-wallet service. We do keep a record of the transaction itself (amount, date, method) for accounting and fraud prevention.
Our platform also collects information about how you use stars777: which games you play, how long you stay logged in, what tournaments you enter, and which sportsbook markets you view. We use this data to improve the platform, fix bugs, and personalize your experience. For example, if you only visit our football section, we may show you Liga 1 or Piala AFF updates more prominently next time you log in.
Third parties who see your data
We work with several service providers who help us run stars777:
- Payment processors: local payment, online payment, e-wallet, mobile banking, local payment, and our bank partners (online payment, e-wallet, mobile banking, local payment) receive your payment details to process deposits and withdrawals. They are bound by the same data-protection rules we follow.
- Game vendors: Our slot and live-casino providers (who operate Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways) see your account ID and play history so they can deliver your gaming session. They cannot see your password or payment information.
- Support software: Our customer service team uses a ticketing system where they can see your account details when you contact them. All support staff sign confidentiality agreements.
- Hosting and analytics: We use cloud servers and analytics tools to keep the platform running. These providers may process your data outside Indonesia, but they are contractually obligated to protect it.
How long we keep your data
We keep your account information for as long as your account is active, plus seven years after you close it. This is to satisfy Indonesian financial and gaming regulations, which require operators to retain records for that period. If you request account deletion before those seven years are up, we will anonymize your personal details so they cannot be linked to you, but we must retain a record for compliance.
Your rights over your data
- You can ask us for a copy of all the data we hold about you.
- You can request that we correct any information that is wrong or incomplete.
- You can ask us to delete your account and anonymize your data (with the seven-year retention exception noted above).
- You can withdraw consent for us to use your data for marketing or analytics, though this may limit some platform features.
Cookies and tracking
When you visit stars777, we use cookies—small text files stored on your device—to remember your login, your language preference, and your play history. These cookies make your experience faster and more convenient. We also use analytics cookies to count page views and see which features are most popular. You can disable cookies in your browser settings, but this may make some parts of stars777 harder to use.
We do not use cookies to track you across other websites. Our tracking stays within the stars777 platform only.
Your rights and contact information
Indonesian data-protection law gives you the right to know what information we hold about you and how we use it. You also have the right to request changes or deletions, though some data must be kept for regulatory reasons. If you believe we have misused your data or violated your privacy, you can file a complaint with us or with the local data-protection authority in your region.
This policy may change from time to time as we update our systems or comply with new laws. We will notify you of significant changes by email or by posting an updated version on this page with a new effective date. Your continued use of stars777 after a change means you accept the updated policy.
If you have questions about your privacy on stars777, how we handle your data, or you want to exercise any of your rights, please contact our support team. They are available 24/7 via live chat on the platform, by email at [email protected], or by phone during Indonesian business hours. We aim to respond to all privacy requests within five working days.
We review all privacy requests personally and aim to respond within one business day during office hours.